This memorandum outlines the Community Outreach efforts of the Fraud & Cyber Crimes Bureau.
The focus of Fraud & Cyber Crimes Bureau’s community outreach efforts are:
- To educate and empower the community to protect themselves from the increasing threats of cybercrime, fraud, and identity theft.
- Increasing awareness of how theft, fraud, and other crimes are perpetrated through the use of computers and other electronic devices.
- Increase understanding of how cybercrimes should be reported and what information needs to be provided to investigators.
- Increase awareness of what current scams and techniques are being used by thieves to commit fraud and identity theft.
- The focus of our efforts is to educate people on both ends of the network, from the service provider to the end user.
How do we accomplish this?
We communicate with the community through:
- Educational seminars and presentations at community meetings, schools, business events, and government meetings.
- On line informational posting of the FCCB web page.
- Informational pamphlets made available at local sheriff stations.
- Sending alerts and other information via social media platforms such as “Nixle.”
- Assisting media personnel with informational stories being aired by their respective networks.
Who are our Clients?
The public is our client:
- Local residents and businesses
- City government personnel
- Financial industry
- Civic organizations and community based groups
- Churches and other non-profit organizations
What Outcome Have we Enjoyed Recently?
The intent of our public outreach is to help the community avoid being victimized, and enable the public to respond to the threat. The outcome of our efforts has been:
- A surge of requests for information and presentations coming from the community.
- An increase in the reporting of computer related crimes.
- Greater success with investigations due to community action.
An example of investigative success is the early June, incident at a local high school where an unauthorized breach of the schools grading system allowed student grades to be changed. Due to our outreach efforts, the field deputy called FCCB immediately upon notification of the incident. FCCB personnel responded and assumed the investigation. The school staff and school board personnel were very receptive and worked closely with our detectives, in part due to the presentations made to the school board and other district personnel. Within 24 hours, arrests were made, search warrants were served, and the necessary digital evidence was preserved.
How is our Mission Differentiated from Similar Programs?
Our presentations and information are narrowly focused on cybercrime, technology, and current criminal techniques. They include how our community members can protect themselves in cyberspace, and from becoming victims of scams and identity theft. Typical Community Watch meetings are used to teach the public how to better physically secure their houses and personal effects, what current theft trends are being used, and what types of places and people to avoid. Our technology and criminal techniques presentations differ in the we provide information on the following:
- ATM and Credit Card security
- Credit Card Skimmers (Point of Sale Terminals, ATM, Gas Pumps, etc.)
- Protecting Social Security numbers
- Computer systems
- Using up-to-date operating system
- Updating the operating system weekly
- Using Ant-virus software
- Internet browsing habits
- Phishing attacks
- Mobile Device Security
- Home Network Security
- Home router setup
- Home router encryption schemes
- Prevention strategies
- Infection mitigation Strategies
- Prevention and mitigation
- Phishing/Hacking demonstration (designed to show the public the victim AND the suspect's perspective and just how easy it is to be victimized if they don't follow the simple steps we provide)